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two young business people discussing

Managing Employee Performance – Assessing Performance Part 3

two young business people discussing

This blog is part of a series focusing on the topic of “Managing Employee Performance”.  Managing employee performance in the workplace is comprised of all of the interactions and activities that take place between an employer and an employee that result in the achievement of goals and expectations. Read more

Managing Employee Performance – Setting Expectations Part 2

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This blog is the third in a series focusing on the topic of “Managing Employee Performance”.  Managing employee performance in the workplace is comprised of all of the interactions and activities that take place between an employer and an employee that result in the achievement of goals and expectations.   The previous blog offered insights into how to set expectations.  Context, clarity and degrees of freedom are key elements in the development of clear expectations.   This blog will continue the topic of how to set expectations with a review of goal-setting. Read more

Managing Employee Performance – Setting Expectations

Setting Expectations

This blog is the second in a series focusing on the topic of “Managing Employee Performance”.  Managing employee performance in the workplace is comprised of all of the interactions and activities that take place between an employer and an employee, that result in the achievement of goals and expectations. The first blog emphasized the need for organizations to choose the most appropriate focus for performance management – the development of a relationship and work environment that enables the person to perform to the best of their abilities. Read more

Leadership & Character – Self-Control

Control your emotions text concept

Over the past few months, I have offered insights into the various attributes possessed by leaders who act with character.  Each of these character attributes contributes to the leader’s ability to make positive, character-based decisions.  One attribute I have not yet explored is self-control.  After reviewing various dictionary definitions I’ve landed on the following themes that express the meaning of self-control:  the ability to resist or delay an impulse; the ability to control oneself – particularly emotions and desires; and the ability to stop yourself from doing something you want to do, but may not be in your best interests. Read more

Leadership & Character – Humility

Top View of Business Shoes on the floor with the text: Stay Humble

Leaders who act with character have a variety of virtues and values that contribute to their ability to make positive character-based decisions.  One of the key attributes of character-based leadership, which seems to get less attention, is humility.  Humility is generally defined as “a modest view of one’s own importance”. Individuals who demonstrate humility focus more on others than they do on themselves which is why humility can be such a great character-based leadership attribute. Read more

Leadership & Character – Vision & Meaning

Vision concept with hand pressing a button

The ability to make good decisions is an important skill for leaders. In order to be able to make good decisions, leaders must have a clear focus. This focus can come from the vision that the leader is trying to achieve and the underlying purpose or meaning that is served by the vision. So, let’s take a look at the importance of vision and meaning in character-based leadership. Read more

Leadership & Character – Compassion

compassion word in wood type

The past three blogs have focused on character in leadership based on an assessment of the presence of four universally-accepted moral principles: integrity, responsibility, forgiveness and compassion.  These principles are the foundation of the methodology for assessing character that Fred Kiel introduced in his book entitled “Return on Character”.   This blog will focus on the importance of compassion as it relates to character-based leadership.

In order to understand the role of compassion in a character-based leader, we can turn to Fred Kiel’s book “Return on Character” where he outlines three common behaviors or attributes that constitute compassion in a leader: empathy, attachment and affection.

Let’s start with empathy. Empathy is broadly defined as the ability to understand the feelings of others. It is an important attribute for leaders to have for many reasons. First of all, a person who demonstrates strong empathy skills focuses on the feelings of others and not just their own feelings. Stephen Covey, author of “The Seven Habits of Highly Effective People” put “Seek first to understand then to be understood” as habit number five.  I think that Covey believed that to honour this habit a person must be able to demonstrate empathy and strong listening skills. Once they establish a deeper understanding of the other person’s point of view, they will be in a much better position to articulate their own thoughts and feelings.  When a person senses that you understand what they are feeling, the relationship strengthens. Read more

Leadership & Character – Integrity

integrity word cloud on digital tablet

The past two blogs have focused on the assessment of character using the methodology Fred Kiel introduced in his book entitled “Return on Character”.  In the book, character in leadership is based on an assessment of the presence of four universally-accepted moral principles: integrity, responsibility, forgiveness and compassion.  We’ve reviewed the impact of responsibility and forgiveness on character.  In this blog, we will look at the importance of integrity as it relates to character-based leadership. Read more

Leadership & Character – Forgiveness

Forgiveness

There are many ways to measure the degree to which a leader demonstrates positive character and my last blog reviewed the methodology Fred Kiel introduced in his book entitled “Return on Character”.  In the book, character in leadership is based on an assessment of the presence of four universally accepted moral principles: integrity, responsibility, forgiveness and compassion.

Last time we explored responsibility.  This time we will gain insight into the importance of forgiveness as it relates to character-based leadership.  Forgiveness is a powerful characteristic to exhibit as a leader because it has the power to add tremendous strength to relationships. An important truth is that a leader’s success is profoundly influenced by the strength of the relationships. Read more

Leadership & Character – The Importance of Caring

leadership training expertThe focus of today’s blog is the importance of caring to character-based leadership. There is an old quote by Theodore Roosevelt “Nobody cares how much you know, until they know how much you care.” It is widely accepted that business knowledge is a very important attribute of successful leaders. However, a leader’s business knowledge is only valuable if the leader is able to effectively communicate it so that it will influence the actions of others.

To shine a light on the impact that a caring approach can have on the power of a leader, I’d like to share the story of the leadership and ownership struggles at Market Basket, a grocery retail chain with more than 70 stores located in the eastern United States. As CEO of Market Basket, Arthur T. Demoulas had developed a strong reputation for caring; earned by always making time for employees. Read more