Managing Employee Performance – Assessing Performance

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Managing employee performance in the workplace is comprised of all of the interactions and activities that take place between an employer and an employee, that result in the achievement of goals and expectations.

This blog is part of a series focusing on the topic of “Managing Employee Performance”.  The last blog offered insights into how to assess performance and provide employees with meaningful information on how they are doing.  This blog will continue to explore the process of giving meaningful performance feedback. Continue reading

Managing Employee Performance – Setting Expectations Part 2

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This blog is the third in a series focusing on the topic of “Managing Employee Performance”.  Managing employee performance in the workplace is comprised of all of the interactions and activities that take place between an employer and an employee that result in the achievement of goals and expectations.   The previous blog offered insights into how to set expectations.  Context, clarity and degrees of freedom are key elements in the development of clear expectations.   This blog will continue the topic of how to set expectations with a review of goal-setting. Continue reading

Leadership & Character – The Importance of Caring

leadership training expertThe focus of today’s blog is the importance of caring to character-based leadership. There is an old quote by Theodore Roosevelt “Nobody cares how much you know, until they know how much you care.” It is widely accepted that business knowledge is a very important attribute of successful leaders. However, a leader’s business knowledge is only valuable if the leader is able to effectively communicate it so that it will influence the actions of others.

To shine a light on the impact that a caring approach can have on the power of a leader, I’d like to share the story of the leadership and ownership struggles at Market Basket, a grocery retail chain with more than 70 stores located in the eastern United States. As CEO of Market Basket, Arthur T. Demoulas had developed a strong reputation for caring; earned by always making time for employees. Continue reading